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Congratulations! Your order qualifies for free shipping +10% off entire purchase + 15% off on selected Styles, no code needed
Free shipping and returns, no minimum required

Return and Exchange Policy


  • You are able to return online orders by mail for FREE. Simply contact us at and include your order number, and reason for your return and the number of items you are sending back. We will then issue a FREE shipping label and send it to you via e-mail for you to ship back your items.
  • For merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. After 30 days returns are not accepted. 
  • We'll gladly accept unworn, unaltered, unwashed or damaged merchandise with original tags attached.
  • Allow 5 business days for your return to be received and up to 10 business days for your refund to be processed.



  • Prisma kiddos does not offer exchanges at this time. We cannot guarantee the style/size you need will be available at our warehouse when we receive your return. Please follow the return policy to send back the merchandise and place a NEW order on our website.



  • As soon as we receive your order, we start working on it right away. We may be able to stop the process if your cancellation notice is received by e-mail to within 24 hours of placing your order.
  • If you received your order, you may return or exchange any eligible items. We will process your cancellation as a return and will issue as well a FREE shipping label and will email it for you to ship back your items.
  • Once your order is successfully cancelled, you will receive a cancellation email to the email address listed on the order. You will not be charged for any cancelled merchandise.

    Use coupon code GET10 for 10% off your first order.


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